Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Tuesday morning, the Kansas City, Missouri Board of Police Commissioners decided to table a plan to put the system in place. NOW. WELL, A PLAN TO ANSWER YOUR CALLS FOR HELP IS ON HOLD IN KANSAS CITY, ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

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