Over the past few years, Microsoft was licensing its Bing application programming interfaces to developers so they can incorporate things like search, maps and speech into their full-fledged apps. But ...

Microsoft is acquiring conversational AI and bot development software vendor XOXCO Inc. for an undisclosed amount. Microsoft announced its acquisition plans on November 14, the same day it is going ...

Bots are simple apps that enable useful conversations with users, and Microsoft's new Bot Framework and Cognitive Services let you create them easily Microsoft CEO Satya Nadella used his Build 2016 ...

As chatbot Tay could tell you (hopefully without racist bigotry), bots are a hot topic in software development right now, with Microsoft and Facebook among the most prominent leaders guiding the ...

ByteDance has launched a platform similar to OpenAI’s GPTs, which allows users to customise its ChatGPT artificial intelligence (AI) bot for specific tasks, as the Chinese owner of TikTok accelerates ...

One of the more fascinating trends of this past year was the move to conversational computing. Instead of building complex apps, using bots over services like Facebook’s Messenger or Microsoft’s Skype ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Web development is a long and complex process, with much time and effort needed to create a successful website. To boost the process's efficiency and speed, there is a superb tool for Backend ...

Rachael (she/her) has been in love with all things video games for more years than she cares to remember. Her previous roles include being a staff writer, senior editor, and also the head of culture ...