It is an eternal truth that newly written software packages will contain bugs. To track bugs, many organizations still rely on Word documents and Excel spreadsheets, but these tactics are inefficient ...

* Dr. Internet columnist Steve Blass offers advice on bug tracking using Bugzilla * Help Desk columnist Ron Nutter offers advice on how to protect travelling employees * Getting startd with Bugzilla ...

I'm trying to find a software package that would take email from a public email aliases and open a incident, which could be assigned to a specific person, have a status (Open, Working, Deferred, ...