Drew Crecente's daughter died in 2006, killed by an ex-boyfriend in Austin, Texas, when she was just 18. Her murder was highly publicized—so much so that Drew would still occasionally see Google ...

Service bots are revolutionizing the marketplace, from traditional retail and food-and-beverage to health care. These autonomous systems, from physical robots to digital chatbots, are designed to ...

Telegram Messenger is quite popular, more than you might think. It’s not yet on the same level as WhatsApp due to only amassing 550 million monthly users, and 55 million daily users on a consistent ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

In a now-familiar truth, scenario, malicious actors are creating bots to sow discontent and division. That's according to a new study out of Carnegie Mellon, which found that half of all Twitter calls ...

Cloud-based messaging platform Telegram is a hotbed for pornographic deepfakes, according to a security investigation carried out by Sensity. The analysis describes the end-to-end encrypted messenger ...

It is the bane of every security researcher: no matter how sophisticated the tool is to fight harmful behavior on any given interface, hackers will always adapt, scale up their game, and find new ways ...

While you want to make most content as easy as possible for Google to crawl, there are certain instances in which you'll want to block bots. For the most part, bots and spiders are relatively harmless ...