Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The customer experience technology market has ballooned in the ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

ALPHARETTA, Ga., March 26, 2024 /PRNewswire/ -- GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Velocity Network. Velocity ...

"By combining GOCare's advanced customer experience software with Sonar's comprehensive business-suite platform for ISPs, we're empowering 360 Broadband—and all our shared customers—to achieve greater ...

Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software quality and customer experience. The announcement and an accompanying video ...

LEHI, Utah--(BUSINESS WIRE)--Weave (NYSE: WEAV), a leading all-in-one customer experience software and payments platform, today announced the launch of its groundbreaking AI-powered Call Intelligence ...

ALPHARETTA, Ga., Dec. 17, 2024 /PRNewswire/ -- GOCare, a leading SaaS provider of digital experience software, announced today that 360 Broadband is upleveling its CX management with GOCare's solution ...

LEHI, Utah--(BUSINESS WIRE)--Weave (NYSE: WEAV), a leading all-in-one customer experience software and payments platform, today announced user-interface (UI) updates tailored specifically for ...

A look into Zendesk’s report on 2024 IT priorities A look into Zendesk’s report on 2024 IT priorities Are you approaching 2024 as an IT professional or leader? Chances are, your workflow has been ...