Customer service is one of the most important relationships between a business and its customer, and that was made even more clear during the global pandemic. Though Thankful AI CEO Ted Mico and his ...

Will reimagine customer engagement and renew core utility meter-to-cash processes for better customer experience, more robust and flexible technology foundation, and reduced total cost of ownership ...

BENGALURU, India, July 27, 2020 /CNW/ -- Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, has been selected by Consolidated Edison Company (Con Edison), one of ...

To the editor: Thank you very much for the front-page article describing the continuing inept and unacceptable customer service from Southern California Edison (“Edison blacked out a record number of ...