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The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

New Social Security Commissioner Frank Bisignano has fired back at Democratic Senator Elizabeth Warren over her criticism of the agency's changes and customer service in recent months. He defended the ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.

New Social Security Commissioner Frank Bisignano has fired back at Democratic Senator Elizabeth Warren over her criticism of the agency's changes and customer service in recent months. He defended the ...