Technological advancements are reshaping the world of sales. Innovative technologies, for example, such as generative AI or large language models, voice-to-text, the metaverse, etc., are helping sales ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

In the competitive landscape of plumbing contracting firms, customer focus plays a pivotal role in determining the success and longevity of a business. The plumbing industry demands more than just ...

Managing director Martin King talks to Property Week about reform, technology and how a customer-focused ethos is supporting its evolution. How does FirstPort see its role in driving positive change ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest otherwise. Poor service, slow response times, and lack of transparency push people ...

GOTHENBURG, Sweden — Leaders from Volvo Trucks said they’re taking a customer-focused approach to achieving corporate goals for reduction of carbon emissions, including drilling down on fleets’ ...