It addresses the biases and behaviors that hamper innovation. by Jeanne Liedtka Occasionally, a new way of organizing work leads to extraordinary improvements. Total quality management did that in ...

The employee experience continues to remain a top priority for organizations. Many are embarking on transformational journeys to shift the structure, approach and culture of their human resources ...

“In a design paradigm...the solution is not locked away somewhere waiting to be discovered but lies in the creative work of the team. The creative process generates ideas and concepts that have not ...

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can ...

Ready to move ideas off the whiteboard and into real-world impact? The Hasso Plattner d-school Afrika at UCT invites professionals solving problems, building services, and leading change from within ...