Discussions surrounding the role of empathy in sales virtually always, understandably, focus on the importance of demonstrating empathy for the customer. As we enter an era of AI handling more and ...

(By Rick Fink) Most coaching and sales training programs highlight the importance of empathy in establishing solid customer relationships, but as management guru Peter Drucker says, “You can’t manage ...

Nine out of 10 consumers want brands to show empathy through their behavior, while 82% of CEOs believe empathy contributes to a company’s financial performance — but nearly half of all employees and ...