Serving healthcare providers and patients, the pharmacy services division has stringent requirements for security and redundancy that are mandated by government, legal and industry regulations.

Each new inContact capability addresses specific industry needs. Ongoing updates to the core inContact portfolio help to ensure platform scalability and uptime guarantees, integrate new features and ...

CRN Test Center engineers recently evaluated UCN's inContact and were highly impressed with its built-in functionality and user-friendly GUI. Engineers were able to map standard call flow processes ...

In the US, customer experience software developer NICE is to acquire call center software specialist inContact for around $940m. inContact offers automated call distributor software, computer ...