One of the biggest challenges every business faces is how to start merging greater control through information-technology service management, or ITSM, as well as greater change and evolvability of ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

With many enterprises now looking seriously at the benefits they can squeeze from new technology trends such as grid computing, information lifecycle management and on-demand (or utility) computing ...