There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

Business success depends on quality processes and outcomes at every level. Quality management ensures customer satisfaction, operational efficiencies, and increased revenue. However, not all ...

In healthcare, quality reporting is often treated like a tax: Inevitable, complex and disconnected from frontline care. But what if it could be something else entirely? For decades, frameworks like ...

Saint Louis University's health care quality and performance excellence graduate certificate is for students who want to focus on areas of health operations management, including quality improvement, ...

PROSPER is a peer review service to promote at individual nuclear power plants the process and practice of learning from operating experience. It is part of the IAEA’s services for Member States to ...

"Frustrating" is the word Duke Okes uses to describe his reaction to the question, "What performance measures should I use?" The author of "Performance Metrics: The Levers for Process Improvement" ...

Whether you are currently an operations manager or are looking to be one in the future, there are some performance goals that all current and future operations managers need to have. They play a key ...

In 2023 this office celebrated 40 years of service to the Department of Defense and Congress. While we honor our past, we are continuing our efforts to meet our strategic intent to transform test and ...