Optus SMB has launched its new Smart Shop marketplace with access to cloud apps and technology, as well as a 24-hour technical support line. The Optus Smart Shop includes access to Microsoft Office ...

Singtel-owned Optus has signed a deal with global customer service desk [24]7, which will provide Optus customers live support, seven days a week, via a click-to-chat app. Optus uses the [24]7 Assist ...

Optus is set to assign every customer it has to a “dedicated” support team over the next six months, its latest attempt to stop calls being bumped from agent to agent for resolution. The telco said it ...

Despite the strong words used against government amendments to key National Broadband Network legislation last week, Optus has now welcomed the passage of the legislation through the Senate. Last week ...

The entire Optus team is dedicated to ensuring we are here for all our customers – to keep us connected and to offer our support.” “We understand how much everyone is relying on our critical ...

Optus has announced it will offer a range of support measures for customers impacted by severe weather events across NSW. Optus MD of Marketing & Revenue, Matt Williams said: “We have all seen the ...

In an Australian first, Optus is the first mobile network provider in Australia to allow customers to connect to a mobile network using an eSIM via an app on their phone. Optus was first to launch ...

Optus has switched on Voice of WiFi (VoWiFi) support on its network, allowing customers with compatible handsets to make and receive calls using a local Wi-Fi network instead of the telco’s mobile ...

Optus customers have been shocked after having other people’s personal details sent to them by telco workers after they reached out for help. The telco’s online chat feature has been overloaded with ...

A national identity and cyber support charity say they are enduring the "toughest" period in the organisation's history following the Optus data breach. IDCARE says it fielded a months' worth of calls ...