Oracle's new AI-powered support portal is frustrating customers and support engineers who are struggling to find the basics, ...

In my last post I referenced a Computer Economics report entitled: Go-Forward Strategies for Oracle Application Customers. The report is now live (paywall) and it is worth noting some highlights. The ...

Today one in seven Oracle customer service sessions come from mobile devices, allowing customers to instantly request service whenever and wherever they are and leading to an expectation of an instant ...

Oracle this morning announced that it has acquired RightNow – both companies are listed on NASDAQ – for $43 per share or roughly $1.5 billion net of RightNow’s cash and debt. With the acquisition, ...

PG Note: Oracle is providing their take and this will close the series for now. Oracle is the one company that has aligned more than a product--in fact a complete product portfolio around their ...

Intuitively, everyone in business knows that delivering a great customer experience is important. Conversely, the consequences of delivering a bad experience are well documented. Studies show that 82% ...

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and retain customers is with optimal customer experiences, according to cloud ...

Oracle today announced the February 2013 release of Oracle RightNow Cloud Service, which includes new capabilities to help organizations automate the management and deployment of complex business ...