There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

While it’s been clearly articulated at COP27 that fossil fuels are a dead end, in reality, they still play a key role in filling the world’s energy needs as the industry transitions to renewable ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Spurred by the recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business ...

Business process pros live an exciting life-operating at the intersection of business and technology, while bringing process methodologies, business knowledge and technology insights into business ...

Ganesh Seetharaman is a managing director at Deloitte Consulting LLP. He leads Deloitte’s Technology Resiliency market offering and is recognized for delivering innovative solutions for his clients, ...

If you have not yet heard the term "business architect", you soon will, write John Rymer and Alexander Peters of Forrester Research. Whether business architects report into the business or IT, this ...