PC component manufacturer, EVGA, are slightly changing up their RMA process - one which is often held up as a shining example of how to deal with customer returns. The days of account-free returns are ...

Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers ...

Asus has outlined how it will update its repair service for faulty products, in another response to customer outcry about its poor service. A new document from Asus includes more information on how it ...

Asus has pledged to improve its warranty RMA process after being taken to task for what could only be described as extortion. A series of reports, including an investigation by Gamers Nexus, showed ...

EVGA has just changed its RMA procedure, where the old "Guest RMA" option to return a graphics card is over and done with, and now the company requires that you register products before you send them ...

A hot potato: Asus has not had a good week, to say the least. The Taiwanese gaming giant experienced a PR black eye after its RMA process was highlighted by YouTube channel Gamers Nexus, leading to ...

Gigabyte is coming under scrutiny for what has apparently morphed into a confusing RMA policy, as part of an unsolicited offer to replace certain PSU models that failed under stress testing by ...

That’s certainly not the most inviting RMA process anyone ever saw. Since the e-mail went on to list higher processing fees for those who live in Alaska, Hawaii, etc., the reader assumes it’s mostly ...

Merchants accepting returned shipments from consumers can streamline the process by asking their customers to include their return merchandise authorization number on the side of their packages.