While e-Commerce sales skyrocket, online returns are growing at an even faster rate. When it comes to online shopping, consumers are three times more likely to return an item they purchased online ...

Walmart is rolling out a new in-store return process for online purchases that aims to leverage its mobile app alongside its massive brick-and-mortar footprint. The Mobile Express lane will allow ...

Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...

A great majority (88%) of shoppers want to be able to return a purchase to a physical store or through a pre-paid shipping method, and even more (95%) say that how smooth the process is influences ...

Director of Sales and Strategic Partnerships at ReadyCloud, the Shipping, Returns, Growth Marketing and CRM Suite built for e-commerce. Every online retailer knows returns are a major part of running ...

This story was delivered to Business Insider Intelligence "E-Commerce Briefing" subscribers hours before appearing on Business Insider. To be the first to know, please click here. Walmart is planning ...

Online shopping is booming. Returns are not. Sure, lots of consumers are buying online. However, only a fraction of them are making returns. According to NPR/Marist poll, 91% of online shoppers said ...

UPS is launching a free online tool called UPS Returns Manager, that allows e-commerce merchants to customize return shipments according to their own policies and UPS research shows that many ...

Some shoppers have been waiting for stores to reopen so they can return the unwanted merchandise that has been stashed in car trunks or closets since normal life came to a screeching halt in mid-March ...

Walmart is adding another new feature to its app and this one aims to make returning items as painless as possible. Starting soon, when you need to return something, you'll first start the process on ...

Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...