The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

For decades, IT Service Management (ITSM) was often synonymous with manual processes and endless ticket queues. People used to dread contacting the IT help desk for fear of being caught in ‘ticket ...

LAS VEGAS — Decisiv Inc. said beginning in 2017 its software platform will power the service management systems used by Paccar Inc.’s truck brands Kenworth and Peterbilt. The company made the ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

IMSAS was established to support the review of management systems in countries embarking on new nuclear power programmes. It provides a structured approach for the self-assessment of the management ...

Jennifer Simonson is a business journalist with a decade of experience covering entrepreneurship and small business. Drawing on her background as a founder of multiple startups, she writes for Forbes ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

On a daily basis, the NSW public health system has around 17,000 people spend a night in its hospital system. It also has, on average, six and half thousand presentations to emergency departments, ...

As a staff writer for Forbes Advisor, SMB, Kristy helps small business owners find the tools they need to keep their businesses running. She uses the experience of managing her own writing and editing ...

Nashville-based SMS Holdings Corp. announced Tuesday that Scott Born has been named president of its Service Management Systems. According to a release, Born replaces Michael Wein and returns to ...