Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result. The cuts will start Aug. 15, ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...

Customers are experiencing a nationwide issue logging into their Spectrum TV app, a Spectrum customer service representative told The Enquirer Saturday afternoon. The issue began several days ago in ...

Spectrum announced today it is hiring 150 customer service billing representatives at its Kettering location. Customer service representatives are responsible for resolving customer-billing issues.