Covid-19 fundamentally changed not only how we work, but also how we measure business performance. Today’s cautious business owners are operating with a “slow and steady” mindset rather than “fast and ...

Struggling with employee engagement? It's not too late to transform your company; it all starts with your organizational culture. Prioritizing the right culture helps create a healthy organizational ...

Imagine you're in a departmental meeting, and a person from your customer success department is speaking about "NRR," "NPR," "CHS," "churn" — and you stopped listening five minutes ago after ...

How should a leader evaluate whether the model they adopted is optimal for their company’s needs — or whether those needs require refinement? From my experience helping 21 organizations transition to ...

In the early days of the internet, web designers were regarded as digital magicians, conjuring up products that amazed and delighted users. The truth, however, is that every part of this process is ...

With 74% of U.S. companies transitioning to a permanent hybrid work model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single ...

You built your SaaS product and found market fit. You track MRR and customer retention closely. However, founders often ...

Listen, I get it. When you’re in the entrepreneurial game, it’s tempting to zero in on one number: ROI or Return on Investment. It’s the classic, the old reliable. But let’s get real for a second — ...

Most of us have heard of Key Performance Indicators (KPI): they are measures of progress toward some goal that often reflect how well a business process is being performed. If you have not considered ...