Ticketmaster created the BOTS Act. Now, the FTC is using it to sue the ticketing giant. Barry Kahn explains why in a new guest column.

Ever tried to see your favorite band or show but find you can’t because the prices are insane? In part, it’s because some creeps with computers stole all the best seats and are selling them back to ...

U.S. lawmakers are giving fans a spark of hope they could buy event tickets at more affordable prices. Several senators told CBS News they would support federal legislation that limits the profit ...

While investigating the skyrocketing costs of concert tickets, Vice news talked to one of the most successful ticket scalpers in history to find out what is at the root of such an enduring issue, and ...

The ticketing industry has made waves in recent years, plagued by reports of fan frustrations and poor consumer protections. Now, one of the industry's biggest players finds itself in governmental ...

Ash-har Quraishi is a consumer correspondent based in Chicago. He is an Emmy Award-winning journalist with more than 25 years of local, national, international and investigative reporting experience.

Several days after Sleep Token fans dealt with a presale code fiasco, people are now upset at how the band has chosen to deal with ticket scalpers and bots. While many musicians speak out against ...

Purchasing tickets for live events is becoming an increasingly stressful task, and a lot of this has to do with the existence of ticket bots. Ticket bots allow scalpers to purchase blocks of concert ...

Thousands of tickets sold for the upcoming Oasis reunion shows have been cancelled as Ticketmaster launch a crackdown on bots ...

Sean Allen, a spokesman for the Palace Theatre, said third-party websites that masquerade as legitimate brokers often dupe customers to purchase tickets from them. That has contributed to customers ...

As someone who often tries (and fails) to buy tickets to various shows and hosts ticketed events myself, I know how broken America’s ticket industry is. If you’ve ever tried to buy a ticket to see ...