FRANKLIN, Tenn.--(BUSINESS WIRE)--Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

SCOTTSDALE, Ariz., Feb. 27, 2018 (GLOBE NEWSWIRE) -- dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore ™ version 6.0.6 is compatible with Mitel’s ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced that veteran healthcare sales executives ...

Or maybe you've finally got workforce management covered, and it's time to address some performance issues. In that case, maybe a larger workforce optimization suite is in order. We'll cover the range ...

“Businesses using older contact center solutions tend to become so overwhelmed with complex technology and unaffordable upgrade costs that they are unable to move their customer service organizations ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary ...

The FINANCIAL — HP Software on February 26 announced significant enhancements to its Workforce Optimization (WFO) software suite, designed to help contact centers manage call recording, agent ...

LINCOLNSHIRE, Ill.--(BUSINESS WIRE)-- Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today ...

ING Australia is leveraging the software to further its commitment to the delivery of high-caliber service drawing from Impact 360’s monitoring, workforce management, analytics, scorecard and ...

AI-powered personalization for workforce optimization is the new trend helping companies simultaneously improve worker retention and increase productivity. It is clear that companies need new methods ...