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Introduction: ITIL Process Map
A fresh approach to ITIL: The ITIL Process Map is a 'translation' of ITIL into legible, easy to read process maps in Visio and other process management platforms. The ITIL Process Map covers the complete ITIL service lifecycle with all ITIL processes: ITIL process templates in four levels of detail explain how ITIL 2011 really works and does ...
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